Improving your company’s small business customer experience

It’s a common perception that small businesses think all banks are alike. They don’t. Their experience with, and perceptions of, different banks vary widely. And that means that the fortunes of banks serving SBOs can also vary widely. To help you improve SBO customer experience — and as a result, acquisition, retention and revenue —

Bredin is hitting the road

Like most people in marketing and sales, we spend a lot of time on the phone with clients and even more keeping up with changes in the SMB market. But most valuable is to get out to mingle, hear new ideas and be inspired by chance meetings at industry events. With that in mind, we’re

Bredin Report: Increasing Telecoms Sales to SMBs

SMBs are feeling pretty optimistic: 35% of them expect to grow by double digits this year, and 10% expect to grow by more than 100%. That translates into plans to invest in telecommunications services — whether to improve internet access speed or upgrade a phone system. SMBs understand what being connected — to customers, prospects,