How do small and midsized businesses (SMBs) learn about products and services for their business? Specifically, what content formats work best to generate awareness? What types of content do they use to conduct research on your offerings? Which formats are most effective to close a sale? What makes content effective?
To answer these questions, Bredin recently surveyed more than 500 U.S. SMB principals. Learn what they told us in our Moving SMBs Through the Sales Cycle with Content webcast originally recorded on May 14th, where you’ll learn more about these topics.
Who are SMBs most likely to learn about your offerings from?
You. When first learning about new products and services, SMBs are most likely to learn directly from vendors like you, via your full range of sales and marketing outreach. Peers and colleagues are a close second, followed by business news media, review sites and blogs.
However, information sources vary in importance with company size. For example, peers are less important among SMBs with 20 to 99 employees; instead, they are most likely to learn about new business offerings from vendors; business news media; and external advisors like accountants, attorneys and technology consultants. Among the largest SMBs – those with 100 to 500 employees – analyst reports just edge out vendors, followed by business news media.
What content works best at each stage of the sales cycle?
In aggregate, SMBs are most likely to learn via content about your offerings from the resources section of your site – for example via your blog, or articles, infographics, interactive tools, podcasts, reports and other elements. Online reviews are next, followed by email newsletters and video on your website.
SMBs are most likely to use online reviews to conduct product research, followed by video, your resource center and e-books or guides. They are also most likely to use the same formats to make a final purchase decision.
How prospects want you to keep in touch…
When SMBs are researching a product or service, but are not yet ready to buy, the plurality (32%) prefer to have an in-person meeting with a salesperson as a way to stay in the loop. 29% prefer to receive an email newsletter. Direct mail and “occasional emails from a salesperson” are tied for third, at 23%.
…and how your customers want to hear from you
The plurality of SMBs (28%) prefer occasional emails from a sales representative as a way to stay in touch with their vendors, followed closely by an email newsletter (27%) and “occasional in-person meetings” (25%).
As SMBs get larger, they prefer higher-touch outreach. SMBs with 20 to 99 employees prefer occasional calls (57%), emails (56%) and in-person meetings (55%). The largest SMBs, with 100 to 500 employees, prefer hearing from you via text messages (53%), in-person meetings (52%) and YouTube (50%).