If you have a resource center on your site, it’s fair to wonder how much, if any, product information it should include alongside your business-building tips and advice. After all, most resource centers are intended to show that you are a source of support and guidance, not just a vendor. However, in our recent SMB Pulse survey of 500 U.S.-based principals, the 260 SMBs who visit resource centers at least a few times a year reported that they want product information in resource centers.
Relatively few SMBs — between 17% and 29% — prefer a resource center that provides only business management advice. Somewhat more — between a third and two-fifths — prefer mostly advice along with some product information. Roughly the same number want an equal mix of advice and information on your offerings. Between one and four percent want only product information on a business resource center.
In total, more than two in three SMBs want at least some information on your offerings in your resource center. Their propensity for advice and product information makes sense because they are typically eager to learn about products and services that can help them save money or be more productive.
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