Bredin Report: How SMBs Use AI

New Bredin research shows that SMBs are using AI most for administrative work, marketing, business intelligence and customer support.

In our recent survey of 500 U.S.-based SMB principals, virtual assistant is the number one implementation of AI. Virtual assistants — that use natural language commands to complete administrative tasks like making calls and scheduling meetings — have grown in popularity by 44% among SMBs using AI since Bredin conducted research in April.

After virtual assistants, small businesses (SBs, with 20 to 99 employees) are most likely to use AI for business intelligence/analytics. For their part, midsized businesses (MBs, with 100 to 500 employees) are second most likely to use AI for customer service, and data security third. MBs are significantly more likely to use AI for data security than very small businesses (VSBs, with fewer than 20 employees).

SMBs also use AI for marketing management. It ranks second for VSBs, third for SBs, and fourth for MBs.

SMB AI Usage by Company Size

How AI is being used by company size

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About Bredin

Bredin was founded in 1991 by America's foremost small business expert, author and syndicated columnist Alice Bredin. From its beginning, Bredin was designed to be a breed apart: 50% research consultancy, 50% creative agency, 100% focused on SMB. Based in Somerville, Mass., Bredin helps Fortune 500 companies understand, reach and retain SMB customers through timely, targeted research and award-winning marketing programs.